Refund policy

Returns & Refund Policy

This policy applies to everything sold on springrenaissance.store.

14 days from delivery
You may request a return within 14 days of delivery. Please write to concierge@springrenaissance.store with your order number before sending anything back.

Changed your mind
If you have simply changed your mind, the item must be unused and in its original packaging. Write to us with your order number and we will reply with return instructions and the return address. Return shipping is paid by the customer; we recommend a tracked service. Once the item arrives and has been checked, we refund the item price to your original payment method.
For lower-priced items, where return shipping would cost more than the item itself, we may refund without asking for the item back. Our concierge will tell you if this applies.

Damaged, defective or not as ordered
If your piece arrives damaged, defective or not as ordered, send us a photo within 14 days of delivery. We will send a replacement or issue a full refund, whichever you prefer, at no cost to you. In most cases there is no need to send the item back.

Refunds
Approved refunds are issued within 5 business days. Your bank may take a few more days to show the credit.

Pre-orders
If an edition does not reach its minimum number of pre-orders by its closing date, every pre-order is refunded in full to the original payment method.

Contact
concierge@springrenaissance.store. Replies within 24 hours.

Spring Renaissance is operated by RenaAssencee LLC, a Wyoming limited liability company. Registered address: 30 N Gould St Ste N, Sheridan, WY 82801, United States.